Memorial phone lines
For families who have just lost someone. When a phone account closes, the carrier erases the greeting they recorded and later gives the number to someone new. We save that greeting, send you the recording, and keep their number connected for ten years, so anyone who calls still hears it.
Best in the first 30 days, and before anyone closes the phone account.
Takes a minute. Nothing is charged, and nothing happens to the number.
How it works
If you are arranging your own number while you are living, the steps are the same, except you record the greeting yourself and step three waits on file.
Tell us the number. We look up whether the line is still active and can be kept. There is no payment to check, and nothing happens to the number.
We call the number once and record the greeting exactly as a caller hears it. Within a day or two we email you the master files: an MP3, an archival WAV and a written transcript.
With your signed authorization we move the number into our custody, usually in five to fifteen business days. For ten years, anyone who calls hears their greeting and can leave a message, saved in your private family archive.
Why the first 30 days matter
The greeting was never on the phone. It lives on the carrier's voicemail system, so the day the account is canceled, it is erased. After a holding period, the carrier gives the number to a new customer. No carrier publishes a firm deadline, but phone accounts are often closed within weeks of a death. That is why we ask families to reach us in the first 30 days.
If the phone is already disconnected, tell us anyway. We will check the number, and if it cannot be recovered we will say so plainly. We never take payment for a line we cannot keep.
What you get
Nobody records a voicemail greeting for posterity. They recorded it on an ordinary day, to be helpful to whoever called. That is what makes it one of the truest recordings of a person there is.
Pricing
You pay once. We set money aside to carry the line for the full ten years. There is no subscription, because no family should lose a line over an expired card.
The Memorial Line
$399once
Ten years of service, paid one time.
Voice Master only
$49once
If you are not ready to move the number, start here. We call the line, record the greeting, clean it up, and email you the files. The number stays with the family's carrier.
Planning ahead for yourself
$399once
Your own number, in your own voice, arranged by you. You record the greeting now and the files are yours right away. Nothing else happens, and nothing more is charged, until the person you name contacts us.
Refunds
Three days to change your mind, which returns $350 of a $399 order. If we cannot capture the greeting or the carrier will not release the number, you get every dollar back and you keep whatever recording we saved. Full refund policy.
After year ten, families can extend for $99 for each additional five years, and nothing renews automatically. Moving the number away from us is at no charge, at any point.
Step one
We will tell you whether it is still portable, what the next step is, and how much time you likely have. No payment, and no obligation.
Step two
One payment, and nothing renews. If we find the number cannot be ported, we refund you in full and you keep the recording.
No AI. No cloning. Their real recording.
The line plays their real recording, exactly as they left it. We do not build a voice model, we do not generate speech, and we do not alter what they said. Our terms forbid it.
The master files are delivered to you before the transfer is submitted, and the price includes them. If the carrier refuses the transfer, you keep the recording and we refund you in full.
We require a signed authorization, a certified death certificate, the most recent bill, and identification from the signer. A ten day quiet period sits before every cutover so families have room to agree.
A fixed amount from every order goes into a separate reserve on the day it clears. It funds the carrier, the storage and the support for the full term.
Every recording is stored with versioning and copied to a second region, so a single failure or a mistaken deletion cannot take it from you.
Our terms spell it out. Every registered family member gets the full archive, and every number is released for transfer, paid for out of the reserve we set aside up front.
Questions
Nothing happens on its own, which is what catches families out. The account stays open until somebody closes it or the bill stops being paid. When it closes, the voicemail greeting is erased along with the account, and after a holding period the carrier gives the number to a new customer. The greeting was never on the phone. It sat on the carrier's voicemail system, so once the account is gone there is nothing left to recover.
No carrier publishes a firm rule. What we know is that the greeting disappears the day the account is canceled, and phone accounts are often closed within weeks of a death. That is why we ask families to reach us in the first 30 days, and before anyone closes the account. Sooner is always easier.
Tell us the number anyway. Lines often stay recoverable for a while after they are shut off, and there is no payment to check. If the greeting is truly gone, we will say so plainly and you will not be charged.
No. We do not clone voices and we do not generate speech. The only thing anyone ever hears is the greeting they recorded themselves, played exactly as they left it. There is no synthetic version of them here and there never will be.
Yes. The greeting was never stored on the handset. It lives on the carrier's voicemail system, which is why we capture it by calling the number rather than by touching the device.
Yes. That is the point. Anyone who knows the number can call and hear the greeting. If they leave a message, it is saved to your private family archive.
Word never reaches everyone, and some people only ever had this one number. When they call, they hear the greeting rather than a disconnection or a stranger. Their message comes to you with the date and the number they called from, and you reply only if and when you want to.
The executor, the administrator of the estate, or the surviving account holder. The signer confirms that authority in writing as part of the paperwork. A living person can also arrange their own number, in which case no estate authority is needed.
Yes. You record the greeting yourself, you get the files the same day, and you name one person, or a company such as a law firm or a trustee, to take over the line later. Nothing more is charged, and you can change your mind or the person you named at any time by emailing us.
Usually five to fifteen business days once the paperwork is complete. We capture the greeting and send it to you in the first day or two, so the recording is in your hands long before the carrier side finishes.
We reach out to every registered family member well before the term ends. You can extend in five year blocks, move the number to another carrier at no charge, or ask us to release it. The archive stays downloadable the whole time.
Yes, within three days of paying, for any reason. On a $399 order we refund $350 and keep the $49 that covers the capture work and the recording, which is yours to keep if we have already sent it. After three days a change of mind is not refundable, because we start work straight away.
That is separate from our own failures. If we cannot capture the greeting, or the carrier will not release the number, or we stop providing the service, you get every dollar back, and you keep whatever we managed to save.
The name
A voice works the same way. Long after the words are finished, the sound of it is still with you. That is the part worth keeping.
Start with the number. Everything else waits until you are ready.
Check their number